Legal

Privacy Policy

Learn what personal information IPTVON collects when you visit our website or buy an IPTV subscription, and how we protect it.

Last updated: October 2026

Key points

  • We collect only what we need to take your order and support you.
  • We do not sell your personal information.
  • Payments are handled by payment providers; we never ask for full card details over chat.
  • You can ask us to access, correct or delete your information at any time.

This summary is for convenience only. The full policy below applies.

1. Introduction

This Privacy Policy explains how IPTVON (“IPTVON”, “we”, “us”) collects, uses, shares and protects your personal information when you visit iptvon.co, contact us, request a free trial or buy an IPTV subscription. By using our website or service, you agree to the practices described here. Our Terms of Service also apply.

2. Information We Collect

We collect only the information we need to run our website and service. This can include:

  • Contact details: your name, email address and WhatsApp phone number when you message us, use our contact form or place an order.
  • Order information: the plan you choose, order date, payment confirmation and the login details we create for your subscription.
  • Messages and support history: the content of your conversations with our support team on WhatsApp or email, including device models and issues you describe.
  • Service and device data: technical information needed to deliver and secure the service, such as connection details and the type of device or app you use.
  • Website usage data: your IP address, browser type, pages visited and similar information collected through cookies and server logs.

3. How We Collect Information

We collect information directly from you when you contact us, order or ask for support. We also collect some information automatically through your use of our website, and we may receive payment confirmations from our payment providers.

Our contact form does not store your message on our website. When you press the send button, your message opens in WhatsApp or your email app, and it is sent only when you send it there.

4. How We Use Your Information

We use your information to:

  • process your order, activate your subscription and send your login details;
  • provide customer support, setup help and refund handling;
  • provide a free trial when you request one;
  • keep our website and service secure, prevent fraud and abuse, and enforce our Terms;
  • understand how our website is used and improve it;
  • send service messages, such as renewal reminders or important changes, and reply to your questions;
  • meet legal, tax and accounting obligations.

5. Legal Bases for Processing

If you are in the European Economic Area, the United Kingdom or a similar region, we process your personal data on these bases: to perform our contract with you (orders and support), for our legitimate interests (security, fraud prevention and improving our service), to comply with legal obligations, and with your consent where required, such as for non-essential cookies. You may withdraw consent at any time.

6. Payments

Payments are handled by our payment providers or the payment method our support team confirms with you. We receive confirmation of your payment and basic order details, and we do not ask you to send full card details over chat. The payment provider’s own privacy policy applies to the payment information you give them.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to make the site work, remember your preferences, keep it secure and measure performance. These can include cookies from our hosting, security and performance services, and from analytics tools. You can control or delete cookies in your browser settings. Blocking some cookies may affect how the website works.

Our website also loads fonts from Google Fonts, which means your browser connects to Google servers and your IP address is shared with them when the page loads.

8. Who We Share Information With

We do not sell your personal information. We share it only when needed with:

  • Service providers that help us run the website and service, such as web hosting, content delivery and security (for example Cloudflare), analytics, email and payment providers;
  • Messaging platforms such as WhatsApp (operated by Meta) when you chat with us there, which is subject to their own privacy policies;
  • Authorities or advisers when the law requires it or to protect our rights, customers or services;
  • A buyer or successor if our business is sold or reorganized, with notice where required.

9. International Transfers

We and our service providers may process your information in countries other than your own, which may have different data protection laws. Where required, we take steps to protect your information when it is transferred, such as using providers that apply recognised safeguards.

10. How Long We Keep Your Information

We keep your information for as long as needed to provide your subscription and support, to resolve disputes, to prevent fraud and to meet legal, tax and accounting requirements. When we no longer need it, we delete or anonymize it.

11. Data Security

We use reasonable technical and organizational measures to protect your information, including encrypted connections (HTTPS) on our website and access controls for our team. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Keep your login details private and contact us at once if you think they have been compromised.

12. Your Rights and Choices

Depending on where you live, you may have the right to:

  • access the personal information we hold about you;
  • correct information that is inaccurate or incomplete;
  • ask us to delete your information;
  • restrict or object to certain processing;
  • receive a copy of your information in a portable format;
  • withdraw consent at any time, and complain to your local data protection authority.

To use these rights, contact us or email [email protected]. We may need to verify your identity before we act on a request. California residents and others with similar rights can also ask us what categories of personal information we collect and request deletion. We do not sell personal information.

13. Marketing Messages

We may contact you about your order, your subscription and important service updates. If we send you promotional messages, you can ask us to stop at any time by replying to the message or contacting us.

14. Children’s Privacy

Our website and service are intended for adults aged 18 or older. We do not knowingly collect personal information from children. If you believe a child has given us information, contact us and we will delete it.

15. Third-Party Links

Our website may link to third-party websites or services, such as WhatsApp, device makers and app stores. We are not responsible for their content or privacy practices, so please read their privacy policies.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date. If we make important changes, we will take reasonable steps to let you know.

17. Contact Us

If you have questions or requests about this Privacy Policy or your personal information, contact us: