Legal

Refund Policy

Every IPTVON IPTV subscription plan comes with a 7-day money-back guarantee. Here is how refunds work.

Last updated: October 2026

Key points

  • All plans have a 7-day money-back guarantee.
  • Contact us within 7 days of purchase with your order details.
  • Approved refunds go back to your original payment method where possible.
  • Try the 24-hour free trial first, and contact support before opening a bank dispute.

This summary is for convenience only. The full policy below applies.

1. Our 7-Day Money-Back Guarantee

We want you to be happy with your IPTV subscription. Every IPTVON plan includes a 7-day money-back guarantee. If the service is not right for you, contact us within 7 days of your purchase and we will review your refund request. This policy is part of our Terms of Service.

2. Who Can Request a Refund

You can request a refund if:

  • you contact us within 7 days of the purchase date of your subscription;
  • you are the person who placed the order;
  • your request follows the steps in this policy.

The guarantee applies to all plans: 1 Month, 3 Months + 1 Month Free, 6 Months + 2 Months Free and 12 Months + 3 Months Free.

3. How to Request a Refund

It only takes a minute:

  1. Message our support team on WhatsApp or by email at [email protected], or use our contact page.
  2. Tell us you would like a refund and share your order details (see below).
  3. Our team reviews your request and replies. We may ask what went wrong so we can try to fix it first.
  4. If your refund is approved, we process it and confirm with you.

Request a Refund on WhatsApp

4. What We Need From You

To find your order quickly, please include:

  • your name and the WhatsApp number or email you used to order;
  • the plan you bought and the date of purchase;
  • your payment confirmation or reference;
  • optionally, the reason for your request, which helps us improve.

5. How We Process Refunds

Approved refunds are returned to the original payment method where possible. We aim to process approved refunds promptly. How long the money takes to appear depends on your payment provider or bank, so it may take several days after we process it. Your access may end when your refund is approved.

6. Cancelled or Failed Orders

If we cancel an order, for example because of a pricing error, a failed or suspected fraudulent payment, or because we cannot activate your subscription, we will refund any amount you paid for that order.

7. Plans With Bonus Months

Our multi-month plans include free bonus months. If you receive a refund, it covers the price you paid for the plan. The bonus months have no cash value, and a refund ends access to the whole plan, including the bonus months.

8. When a Refund May Not Be Available

A refund may be refused, except where the law requires otherwise, if:

  • your request is made more than 7 days after purchase;
  • the guarantee is being abused, for example repeated purchase-and-refund cycles or multiple accounts to get repeated refunds;
  • your access was suspended or ended because you broke our Terms of Service, for example by sharing or reselling your login;
  • the problem is caused by something outside our service, such as a slow internet connection or an unsupported device, and we have offered a reasonable fix that you declined.

We do not offer part refunds for unused time after the 7-day period unless required by law.

9. Try Before You Buy: Free Trial

You can ask our support team for a 24-hour free trial to test the service on your own device before choosing a plan. Testing first is the best way to check that IPTVON works well with your setup. Details are in our FAQ.

10. Technical Problems: We Help First

Most issues, such as buffering, app setup or login errors, can be fixed quickly. Free setup help is included with every plan, and our team is available 24/7. Please contact support first and tell us your device model. If a technical problem stops you from using the service and we cannot resolve it, you can request a refund within the 7-day period.

11. Chargebacks and Payment Disputes

Please contact us before opening a dispute or chargeback with your bank or payment provider. We can usually solve the problem faster, and we will refund eligible requests directly. Opening a dispute without contacting us may lead to your access being suspended while the dispute is reviewed.

12. Your Statutory Rights

This policy does not affect any rights you have under consumer protection laws in your country that cannot be waived or limited by agreement.

13. Changes to This Refund Policy

We may update this Refund Policy from time to time. The updated version will be posted on this page with a new “Last updated” date. The version in effect when you bought your subscription applies to that purchase.

14. Contact Us

Questions about refunds or an existing order? Contact us: